Deleted site still accessible

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  tewright85 · Member · Aug 2, 2017 at 11:33 pm

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  Hello,

  I deleted a blog, it’s no longer accessible via my account but the site is still accessible.

  https://btdevsite.wordpress.com

  How do I go about taking it fully offline?

  Thanks!

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  guicmazeredo · Staff · Aug 2, 2017 at 11:49 pm

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  Hi, @tewright85.

  The first thing I’d like to check is if you were the admin of this site. Because if you were not, maybe what you actually did was removing yourself from the site.

  In case you are the admin, please try to access through your dashboard: https://btdevsite.wordpress.com/wp-admin

  Then follow the steps right in this link: https://en.support.wordpress.com/delete-site/

  Let me know if this worked out for you.

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  tewright85 · Member · Aug 3, 2017 at 12:02 am

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  Thanks, @guicmazeredo.

  I was the only user/admin on the site. And when trying to access /wp-admin I get the following:

  User tewright85 Cannot Access the Dashboard Requested

  You are logged in as “tewright85” and do not have the necessary privileges to access the dashboard for “Site Title”. If you are not “tewright85”, please log out, and log back in with your username. If you are “tewright85” and you need access, please ask an administrator of the site to invite you.

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  guicmazeredo · Staff · Aug 3, 2017 at 1:00 am

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  Hey, @tewright85.

  That means you are logged in to another website (I guess is http://bttemp1.wordpress.com). So you must log out from it first and then try to access the link I gave you.

  Let me know if this time you succeed.

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  tewright85 · Member · Aug 3, 2017 at 4:12 am

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  @guicmazeredo

  I attempted to log in to https://btdevsite.wordpress.com/wp-admin in a fresh incognito window (fully logged out of the bttemp1 site) and upon logging in I’m redirected to bttemp1.wordpress.com.

  I’m for sure logging in with the right account credentials as in my notifications dropdown there are links to the btdevsite.wordpress.com site, but those links don’t work.

  All said, it seems that the site didn’t get fully deleted, as it’s still accessible but I no longer have admin access to it.

  Anything we can do to get it turned off fully?

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  guicmazeredo · Staff · Aug 3, 2017 at 5:15 am

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  Hey, @tewright85.

  Please, confirm if you performed the following steps when you deleted your site.

  1. Empty your site such as described here: https://en.support.wordpress.com/empty-site/

  2. Then you went to settings to permanently dele your site as described here: https://en.support.wordpress.com/delete-site/#permanently-deleting-your-site

  I’m asking you this to be sure we are on the same page. Once you answer this post, we can try a little more troubleshooting or may find this is the case of tag this thread with “modlook” tag to call staff attention so they can have a look on your end and figure that out.

  Thanks!

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  tewright85 · Member · Aug 3, 2017 at 5:38 am

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  Thanks, @guicmazeredo.

  1. No, I didn’t do this.

  2. Yes, I followed those steps.

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  guicmazeredo · Staff · Aug 3, 2017 at 6:00 am

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  @tewright85,

  I think what could have happened to you is that something went wrong during the delete process and the site wasn’t actually deleted, but you were removed from the site as a user. There is a similar issue on this thread: https://en.forums.wordpress.com/topic/i-cant-see-my-wordpress-site-after-ive-login?replies=12

  this topic is already tagged with “modlook”. At this point, I believe only staff can help you because they can look your account and return you as the admin of the website or delete the site for you. Please confirm which of these options you’d rather to so staff can proceed with the best solution for you.

  Best of luck!

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  tewright85 · Member · Aug 3, 2017 at 6:01 am

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  @guicmazeredo I’d like to have the site deleted. thanks.

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  kokkieh · Staff · Aug 3, 2017 at 9:27 am

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  Hi there,

  It looks like the delete process never completed. I’ve now deactivated the site completely, so it is no longer online. If you still see it, please clear your browser cache and you shouldn’t be able to access it any more.

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  tewright85 · Member · Aug 3, 2017 at 3:52 pm

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  Thank you, @kokkieh!