Deleting a specific code

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  timeline9888 · Member · Jan 24, 2017 at 2:39 am

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  Hi,

  How can I locate the following code? Sumome support was unable to help and advised me to contact WordPress.

  <script src=’//load.sumome.com/’ data-sumo-site-id=’31181fc6c5d19d6b7498ff1e8875f8008075c7e9d73bf65dad95209bc8cc7672′ async=’async’></script>

  Can WordPress support help locate the code if I provide my login information? Has WordPress support been able to troubleshoot with customers’ logins?

  Thank you,
  Tim

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Jan 24, 2017 at 11:21 am

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  Aloha timeline9888, Please do not provide your login information on these forums. They are available to everyone, including search engines.

  Can you please verify the website address you are working with? You won’t be able to add JavaScript to a WordPress.com site. Here is the code that is allowed:

  Add Code to Your Site

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  timeline9888 · Member · Jan 27, 2017 at 8:11 am

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  Thanks for getting back Geoffrey.

  The specific page I’m working on is this: http://www.perfectketo.com/free/

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  geoffreyshilling · Member · Jan 28, 2017 at 11:35 am

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  You’re welcome, but it looks like you are working with a self-hosted WordPress.org site instead of the WordPress.com-hosted version supported here.

  Learn more about the differences between WordPress.com and WordPress.org:
  https://en.support.wordpress.com/com-vs-org/

  I would recommend searching on the WordPress.org support forums for similar issues. If you cannot find anything that works, you can start your own thread. The forums are completely separate from each other, so you will need to register an account there if you haven’t done so already.

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  timeline9888 · Member · Jan 28, 2017 at 12:12 pm

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  Much appreciated!