Deleting Account
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I am trying to delete my account, however I am not able to do so until I delete my previous purchases (themes, etc). It seems like I can’t find the option to delete my previous purchases. Can you place delete my account and or purchases?
The blog I need help with is: (visible only to logged in users)
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Hi there,
If you have premium upgrades associated to your site, it’s true that you have to remove them before you can delete your site. Check out this link for help for how to delete a site with upgrades.
If you log in to your wp-admin panel and click Store > Manage Purchases, you can also cancel subscriptions if you have an upgraded plan.
If you’re still having problems with this, we’ll add an modlook tag to this thread and you’ll get a staff member to help you out with this.
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Removing a Premium theme purchase is something that requires Staff assistance at the moment, since it is a one-time purchase that can be transferred to another WordPressdotcom site you own before deleting the desired site. I’ve tagged this for Staff attention.
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Hi there,
I can remove the theme for you, but you own the theme indefinitely – so I would recommend you to set your site to private in case you ever want to use the theme again for another site.
Otherwise, I’d be happy to remove the theme for you so you can proceed with the deletion of the site.
Let me know, thanks!
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