deleting account

  • Unknown's avatar
    dylanc4bf5996b1 · Member ·

    I am attempting to delete my account and have been unsuccessful so far. I first tried to delete my site from the Settings under Delete your site permanently and i receive this message: “We are still in the process of removing your previous plan. Please check back in a few minutes and you’ll be able to delete your site.” That’s been a couple days now.
    Next I tried to close my entire account and received this message: “We are still in the process of removing one or more of your sites. This process normally takes 15-20 minutes. Once removal is completed, you should be able to close your account from this page.”
    I have canceled all my plans so there shouldn’t be any issue with deleting my site and closing my account. Any advice on how to proceed with this would be most helpful.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    carmochloe · Member ·

    Since you have described something that might require staff help, I have tagged this thread for their attention.

  • nigeljoy · Staff ·

    Hi @dylanc4bf5996b1 , there was some issue with removing the Business plan features. We have resolved it now. You should be able to delete the site. Let us know if you face any issues.

    @carmochloe Thank you for bringing this to our attention.

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