Deleting Failed orders

  • Unknown's avatar
    katherinecheddar · Member ·

    We have 21,000 failed orders on our back office and I’d like to delete them. Manually it is only possible 300 at a time so I wondered whether you could advise me. Also I am struggling to log in to my WP account. Could also help here too please?!
    Thank
    Katherine

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your site isn’t hosted on our servers at WordPress.com, and the ecommerce functionality on your site is added via the WooCommerce plugin, so it would be best to contact their support directly for help with this.

    https://woocommerce.com/my-account/create-a-ticket/

    For help with accessing the admin user account for your site, please contact support at your hosting provider directly, as only they’re able to help with that. You appear to be hosted with 123-reg.co.uk.

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