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Forums / Deleting old account – need help

Deleting old account – need help

  • Unknown's avatar
    debrabrechbiel906488190 · Member · May 23, 2018 at 10:21 pm
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    Hi, I have an old site that I created a long time ago. I have no idea what email I signed up with or the password, but I suspect it’s one I no longer have. The url is https://mouscelia.wordpress.com/ How can I get this removed? I have a newer site that I want to keep but this one can go.

  • Unknown's avatar
    timethief · Member · May 23, 2018 at 10:23 pm
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    What I post below applies only to sites hosted by WordPress.COM on our servers and not to sites hosted anywhere else.

    WordPress.COM sites are solely owned by the username accounts that registered them. (Organizations, companies, etc. do not own sites.)

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

    http://NAME_OF_BLOG.wordpress.com/wp-admin/

    * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

    I recommend bookmarking that link or memorizing it.

    You can update your email address here https://wordpress.com/me

    If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    If the login information has been lost go to

    Change or Reset Your Password

    Change or Reset Your Password

    Have you tried using the lost password link and then checking all likely email addresses for receipt?

    If you check each and every possible email address and account and are not successful gaining access to the blog then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery so you can be contacted by email ie. not on these public support forums, which are available to everyone with internet access. Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

  • Unknown's avatar
    timethief · Member · May 23, 2018 at 10:23 pm
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    re: deleting WordPress.COM hosted sites

    All sites are independent. What you do on one or to one has no impact on any other site. To delete a WordPress.COM hosted site you must be logged in as Admin under the exact same username account that registered the blog to navigate to Dashboard > Tools > Delete Site. The guide is here http://en.support.wordpress.com/delete-site/ note the alternatives provided there.

    Prior to deletion warnings are issued. Deleted wordpress.COM blog URLs are not recycled, regardless of who registered and deleted them and the only exceptions are made are for URLs that were deleted 2 or more years ago. http://en.support.wordpress.com/recycling-blog-names/

    If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    IMPORTANT NOTE: Deleting sites and/or site content or making the site private does not remove indexed content from the SERPs (search engine page results) and we cannot help with that. Google and Bing only clear their caches of deleted indexed content that produces a 404 (page not found) every 3 – 6 months. To completely remove an entire page from Google search results after it produces a 404 (page not found):
    https://support.google.com/webmasters/answer/6332384?hl=en&ref_topic=1724262&vid=0-635749429504660340-12158368555624983465&rd=1

  • The topic ‘Deleting old account – need help’ is closed to new replies.

Tags

  • Account Recovery
  • deleting sites
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 2 replies
  • Last activity 8 years
  • Latest reply from debrabrechbiel906488190

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