Deleting Site
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hello,
I want to delete my wordpress site, however when I click ‘Delete site’ it says: ‘You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.’ However when I click ‘Manage purchases’ It says I do not have any current upgrades. It won’t let me delete the site without cancelling these non-existent upgrades.
Please let me know what I should do.
The blog I need help with is: (visible only to logged in users)
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That’s strange unless you are not logged in under the correct username account.
All blogs are independent websites. What you do on one has NO impact on others. To delete a WordPress.COM hosted blog you must be logged in as Admin under the exact same username account that registered the blog to navigate to Dashboard > Tools > Delete Site. The guide is here http://en.support.wordpress.com/delete-site/
https://wordpress.com/settings/delete-site/NAME_OF_BLOG.wordpress.com
*Replace “NAME_OF_BLOG” with the actual name of the blog in the URL above.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
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Hi,
I am the admin for the site. I am able to get to the Dashboard > Tools > Delete Site. i am able to click DELETE SITE but then it give me the message I mentioned above, saying I have subscriptions, but when I go to cancel those subscriptions none are listed.
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I am the admin for the site.
Are you the actual owner of the site?
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
NOTE: Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
And, exactly which wordpress.COM username account registered that site?
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Hi,
Yes when I go to https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
It lists only this blog, the one I am trying to delete. http://qepcexample.wordpress.comThere wasn’t anyone else on the account so I would be the owner. The username is mine: kirwancox
The issue is not getting access as far as I can tell – I have full access. But it is telling me I have subscriptions that I don’t have and that is preventing me from deleting the site.
Thank you.
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Hi,
Are you saying that username: qepc is the owner of both qepc.wordpress.com AND qepcexample.wordpress.com even though when I’m signed in as kirwancox under MY BLOGS the qepcexample site is listed?
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Hi,
Are you saying that username: qepc is the owner of both qepc.wordpress.com AND qepcexample.wordpress.com even though when I’m signed in as kirwancox under MY BLOGS the qepcexample site is listed?
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Hi there,
Your account, krwancox, is an admin on the site, qepcexample.wordpress.com, but you are not the owner of that site. The username, laurenjane, is. That username owns upgrades on the site, and that user is the only person who can cancel those upgrades which would allow the site to be deleted.
Your account is not a user at all on the site, qepc.wordpress.com. That site belongs to the username, qepc, who is the only user on that site.
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