Deleting Site to Start Again

  • Unknown's avatar
    chrishillsdc2ab95080 · Member ·

    Followed your instructions, now im USD 379 out of pocket and no way to contact support, other than this forum.

    Not a good experience for someone new to WordPress.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    We processed your refund on the very same day you made your purchase. Due to this, your credit card provider might have treated it as a reversal, which means that the original charges may have been simply removed. I recommend reaching out to your bank or credit card company to verify if this is the case for that charge.

    If you’d still like to proceed with building your site on WordPress.com, you can go ahead and purchase a new plan that suits your needs.

    I’d like to introduce you to our Built by WordPress.com service. It’s a program where our team of experts can assist in building a customized website tailored to your needs. You can learn more about this service and how it can benefit you at https://wordpress.com/website-design-service/

    We’re here to help every step of the way, so please don’t hesitate to reach out if you have any more questions or need further assistance. Thank you for giving WordPress.com a try, and we hope to make your experience smoother from here on out.

  • Unknown's avatar
    chrishillsdc2ab95080 · Member ·

    I appreciate your prompt response, however, the issue regarding the USD 389 charge remains unresolved. I have checked with my bank, and there has been no reversal of the charge as suggested.

    I am concerned about the financial discrepancy and the lack of direct support to resolve this matter efficiently.

    While the Built by WordPress.com service is an intriguing offer, my immediate priority is to address the financial issue at hand. I request a thorough review of this case and a clear outline of the steps being taken to rectify the situation. Additionally, it would be helpful to have direct contact with a support representative to discuss this matter in more detail.

    Thank you, I look forward to your prompt resolution.

  • supernovia · Staff ·

    @chrishillsdc2ab95080 I can confirm it was processed as a reversal (though actually in two parts). Do you still see the original charge on your account? It should be gone by now.

  • The topic ‘Deleting Site to Start Again’ is closed to new replies.