Deleting Sites with Upgrades

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  buildingbuddhism · Member · Feb 28, 2017 at 7:45 pm

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  I’m trying to delete my wordpress blog and I’m told I can’t cancel it as I have premium upgrades. I’ve followed the instructions on how to cancel these, but I can’t seem to do it. There doesn’t seem to be a ‘cancel upgrades’ option. Can anyone advise?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 28, 2017 at 7:47 pm

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  It seems you have an upgrade of some kind such as a premium theme and they have to be transferred or removed by Staff before the site can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Mar 1, 2017 at 5:15 am

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  Hi @buildingbuddhism, which site are you trying to delete?

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  buildingbuddhism · Member · Mar 1, 2017 at 12:41 pm

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  Hi, I would like to delete ukabs.org.uk
  Thanks

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  buildingbuddhism · Member · Mar 1, 2017 at 12:41 pm

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  But I would like to keep all of the other blogs.

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  supernovia · Staff · Mar 1, 2017 at 5:50 pm

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  That site is owned by another user, and the upgrades on it are owned by another user still. Do you have access to all of those accounts, or are you in touch with the owners?

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  buildingbuddhism · Member · Mar 2, 2017 at 8:43 am

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  Yes – I can get access to these accounts – do they have to delete it themselves? I’m in touch with the people who originally set up the blog.

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  supernovia · Staff · Mar 2, 2017 at 7:22 pm

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  @buildingbuddhism the upgrade owner would need to remove the upgrades. Then the site owner can remove the site.

  Please be advised you won’t be able to use the name again. It does not “free up” the address.

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  buildingbuddhism · Member · Mar 6, 2017 at 1:34 pm

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  Hi, Thanks for your help. Apparently the person who first set up the upgrades no longer has any access to the account. Is there any way that the site can be cancelled anyway? We know that we won’t be able to use the address again (well, actually, we’ve transferred the domain name to a new host).

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  supernovia · Staff · Mar 7, 2017 at 12:03 am

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  @buildingbuddhism OK. Here’s what I’d do:

  – Wait for the domain mapping upgrade to expire. It’ll be removed automatically

  – Makes the site private via https://wordpress.com/settings

  Cheers :)

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  supernovia · Staff · Mar 7, 2017 at 12:04 am

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  I should mention, in the meantime, any requests to the wordpress.com address will be forwarded to the site at your new server. I hope that helps.

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  buildingbuddhism · Member · Mar 7, 2017 at 8:46 am

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  Thanks!