Deleting the Blog/Website

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  straycathostel · Member · Sep 28, 2021 at 10:40 pm

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  Hello
  we want to delete our blog but doesn’t let us it says ‘ Paid Upgrades
  You have active paid upgrades on your site. Please cancel your upgrades prior to deleting your site.But seems we dont have.
  Thanks

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

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  shubhamgmath · Member · Sep 29, 2021 at 4:49 am

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  Hi straycathostel

  Can you please confirm the site URL once?

  I am tagging this thread with ‘modlook’ for staff attention, please wait for some time they will get back to you on this.

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  fstat · Staff · Sep 29, 2021 at 6:32 am

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  Hi there,

  There’s another administrator on your site (@veronicajean2) that has purchased a domain connection upgrade. You need to reach out to them and ask them to cancel that upgrade. Then you’ll be able to delete your site.

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  straycathostel · Member · Sep 29, 2021 at 1:48 pm

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  this is the site URL.
  https://theworldhostel.wordpress.com/

  I have checked with that account and it doesn’t show any upgrade to cancel.

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  helper-heroponriki · Member · Sep 29, 2021 at 4:36 pm

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  I have checked with that account and it doesn’t show any upgrade to cancel.

  That’s incorrect. You won’t be able to see the upgrade if you’re logged into your straycathostel account. If you’re logged into the veronicajean2 user account, you will see the upgrade under the Purchase History:

  https://wordpress.com/me/purchases

  Screenshot: https://d.pr/i/P8iHWa

  From there, they would be able to cancel the upgrade. We are unable to cancel this unless the request comes from the user account that owns the upgrade.

  I hope that clarifies things