Deleting the Blog/Website
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Hello
we want to delete our blog but doesn’t let us it says ‘ Paid Upgrades
You have active paid upgrades on your site. Please cancel your upgrades prior to deleting your site.But seems we dont have.
ThanksSite: (email visible only to moderators and staff).
WP.com: Yes
Correct account: Yes -
Hi straycathostel
Can you please confirm the site URL once?
I am tagging this thread with ‘modlook’ for staff attention, please wait for some time they will get back to you on this.
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Hi there,
There’s another administrator on your site (@veronicajean2) that has purchased a domain connection upgrade. You need to reach out to them and ask them to cancel that upgrade. Then you’ll be able to delete your site.
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this is the site URL.
https://theworldhostel.wordpress.com/I have checked with that account and it doesn’t show any upgrade to cancel.
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I have checked with that account and it doesn’t show any upgrade to cancel.
That’s incorrect. You won’t be able to see the upgrade if you’re logged into your
straycathostelaccount. If you’re logged into theveronicajean2user account, you will see the upgrade under the Purchase History:https://wordpress.com/me/purchases
Screenshot: https://d.pr/i/P8iHWa
From there, they would be able to cancel the upgrade. We are unable to cancel this unless the request comes from the user account that owns the upgrade.
I hope that clarifies things
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