Deleting User

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  olswang · Member · Mar 13, 2017 at 10:41 am

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  Hi,
  I’m trying to remove a user from one of our WordPress sites ‘singaporeinternationalarbitration’, but I do not get the option to delete this particular person. I am the administrator for this site and I have the option to remove other users. The user I’m trying to remove is also an administrator.

  Thanks

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  staff-doublebassd · Staff · Mar 13, 2017 at 3:45 pm

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  Hi there,

  The reason you would have trouble removing administrators is if you are not an administrator yourself or if the administrator you’re trying to remove is the owner of the account. If that is the case, the owner will need to transfer ownership of the blog over to another admin, which will automatically remove them as a user of the site.
  You can find more information on user roles here:

  https://en.support.wordpress.com/user-roles/

  Let me know if you have any questions. Thanks!

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  staff-zinnia · Staff · Mar 13, 2017 at 3:59 pm

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  Hi –

  Please share the site address that you are working on.

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  olswang · Member · Mar 13, 2017 at 4:03 pm

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  Hi,
  staff-doublebassd – I am the administrator for the site. The user that I am trying to remove was previously the owner of the site, but it has now been transferred to me.

  staff-zinnia – singaporeinternationalarbitration.com

  Thanks

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  staff-doublebassd · Staff · Mar 13, 2017 at 7:22 pm

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  Hi there,

  I checked and you are not the owner of the account. Once the owner transfers the site over to you, they will automatically be removed as a user. Until then, there is nothing you can do on your end to remove the owner.

  You can provide instructions to the owner on how to transfer the site over to you:

  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/

  Thanks,

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  olswang · Member · Mar 14, 2017 at 9:43 am

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  Hi,

  The site was transferred to the IT Applications Team which is my account. If you are talking about this Web Team account then this is what we use to post tickets for support.

  Can you send me the steps if this has not fully transferred please?

  Thanks

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  staff-doublebassd · Staff · Mar 14, 2017 at 4:23 pm

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  Hi there,

  Yes, the account that you are contacting us from is not the owner of the account. It has admin privileges, but only the owner can remove themselves as a user on the account.

  If you are not sure about the what account the site is under, what I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.

  Let me know if you have any questions.

  Thanks!

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  olswang · Member · Mar 15, 2017 at 11:18 am

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  Hi,

  Yes please email the address and someone should respond.

  Can you please mention in the email you send to respond to it.

  Thanks

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  staff-doublebassd · Staff · Mar 15, 2017 at 4:13 pm

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  Hi there,

  I sent the email. I will notify you if I get a response. Thank you!