Deleting Website

  • Unknown's avatar
    grahamabrown · Member ·

    Hello,

    I would like to permanently delete the website gabadev.com could you please assist with this? I attempted to follow the instructions however once I got to deleting the site I was prompted to contact support for assistance.

    Thanks,
    Nathan

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ismaeliea · Member ·

    Hi there!

    We recommend you to Not delete this site, as this is not reversible, and you will lose your domain and won’t be able to use your domain — so I’ll tag this as Modlook and a staff will help you out as soon as possible.

    Please be paitent.

    Thanks!
    Alisson

  • Unknown's avatar
    drunkentennis · Member ·

    Good day,

    I have added the tag “modlook” for Staff to come and assist you shortly. In the meantime, could you please describe the steps you took to delete your site and what the message you received once the deletion completed?

    I see that your site isn’t deleted either. Just in case you haven’t seen this useful guide on how to delete a WordPress.com site. Please see below:

    Delete a Website

  • Unknown's avatar
    ismaeliea · Member ·

    Hi there @drunkentennis I appreciate your help, and I have already added the tag Modlook. Please don’t reply after this is issued so the staff could see the issue and help out.

    I do appreciate your help :)

    Thanks!
    Alisson

  • Unknown's avatar
    timethief · Member ·

    @grahamabrown
    The relevant support doc is: Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

    gabadev.com is hosted by Automattic
    IP Address: 192.0.78.25
    Name Servers:
    ns3.wordpress.com
    ns2.wordpress.com
    ns1.wordpress.com

    The WHOIS search reveals the domain registrar is Automattic and what Staff need to know from you is whether or not you intend to use the domain which has not yet expired (Expiration Date:
    2018-08-25) on another site or not.

  • Unknown's avatar
    timethief · Member ·

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    In addition note that all sites with upgraded plans include access to live chat support. https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

  • kokkieh · Staff ·

    Hi there,

    It looks like you’ve already cancelled your domain.

    If you want to delete the site completely, we’ll first need to revert it to how it was before you installed plugins on it. This will remove any info on the site added after you installed plugins, and you won’t be able to install plugins on the same site again in future, so I need you to confirm before I do this.

  • Unknown's avatar
    support070917 · Member ·

    Hi Kokkieh,

    I would like to delete the site completely. So we can proceed with reverting the site and deleting it.

    Thanks,
    Nathan

  • Unknown's avatar
    ismaeliea · Member ·

    Hi there!

    Okay :) Well, you need to first make sure you put your site to the state before you installed plugins — like the Premium or Business Plan.

    This support doc can assist as well. Also, keep in mind that Deleting a site is permanent and cannot be reverted back.

    Thanks!
    Alisson

  • Unknown's avatar
    support070917 · Member ·

    Hi Alissonhz,

    When I go to the Settings page I now receive an ‘there was an error retrieving purchases’. There is now no option to delete the site, only to import and export.

    Thanks,
    Nathan

  • Unknown's avatar
    ismaeliea · Member ·

    Hi there!

    Oh! Okay. Thanks for clarifying. I think there may be a chargeback on your account.

    I’ll tag this as Modlook and a staff will checkout your account.

    Please be paitent as they reply to all requests.

    Thanks!
    Alisson

  • kokkieh · Staff ·

    I have deleted the site and you’ll now be able to revert it at My Site ->Settings.

    @alissonhz

    Well, you need to first make sure you put your site to the state before you installed plugins

    It is not possible for users to do this themselves, and I already offered to help with that in my reply.

    I think there may be a chargeback on your account.

    Please don’t make guesses about something like this. There is no possible way you can know if there’s a chargeback on an account or not, only staff can see that.

    Once a staff member has replied to the thread we see all further replies on the thread. While I appreciate that you’re trying to help, please stop replying to a thread once a staff member is helping on it. Also please don’t add the modlook tag to a thread a second time if a staff member has already replied, as that does not make us reply any faster.

  • Unknown's avatar
    ismaeliea · Member ·

    Hi @kokkieh — I am so sorry. I will remember that. I appreciate you helping me.

    I won’t do that again.

  • Unknown's avatar
    support070917 · Member ·

    Hi @kokkieh,

    Thank you so much for the assistance on this, I was able to delete the site!

    Thank you everyone else for helping on this as well.

    Thanks,
    Nathan

  • kokkieh · Staff ·

    You’re very welcome :)

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