Denied access to Customise link

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  ruthboreham · Member · May 3, 2023 at 10:15 am

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  Hello. I am having trouble accessing the Customing link for the site. It is asking fro a login but when I type in the Username and PS, it comes back as wrong and the site is licked for around 15-20 minutes…

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  dragstor · Member · May 3, 2023 at 1:02 pm

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  Hi there! 👋🏼

  I checked your site and noticed it’s hosted with Namecheap.

  At WordPress.com support, we can only help with inquiries regarding the sites hosted on WordPress.com.

  If you’re using WordPress software and are hosting your site with some provider apart from WordPress.com, I’m afraid you’ll have to contact your hosting provider support team for more help or ask this question on the WordPress.org Forums.

  The version of the WordPress software you’re using is available from the WordPress Foundation (a related but separate organization). What this means is that your support options for issues with your site would generally be the following:

  • Your hosting provider because they manage your hosting environment;
  • WordPress.org community forums for general WordPress issues on your site:
    https://wordpress.org/support/forums