Denied payment through paypal

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  philmerblog · Member · Aug 6, 2016 at 4:31 am

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  Good morning,

  It’s me again! As per paypal’s information, the reason as to why a payment has been denied is still due to the sender. May I know what happened as to why my payment has been denied through paypal(via credit card)? Thanks!

  Kind regards,
  Ralph

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 8, 2016 at 4:27 pm

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  Hi there,

  I checked your account and noticed that we’re receiving a 10486 error from Paypal. This usually occurs when your billing address is entered incorrectly. When this error occurs, Paypal’s API documents mentions:

  Using the existing token, redirect the customer back to PayPal to select a different funding source or to add a new funding source. See this How To guide for more information.

  All you need to do is click purchase again and fill in the correct billing details in your PayPal account when prompted (or maybe login to PayPal first and update it).

  Let me know if you have have any more trouble.

  Thanks!

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  philmerblog · Member · Aug 8, 2016 at 5:05 pm

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  Thanks a lot really helped me with this issue!!! :)

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  staff-doublebassd · Staff · Aug 8, 2016 at 6:20 pm

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  Awesome. Glad it worked!