design tools refusing to load

• 

  jackievitale · Member · Jan 29, 2013 at 6:22 pm

  • Copy link
  • Add topic to favorites

  Hello,
  I’ve been attempting to work on my blog for the last two days, but when I go to live preview for themes or customize for the theme I currently have, the design tools page will not load. I have reloaded the page a zillion times, and still no luck. I’m wondering if this problem is on my end or wordpress.com.

  thank you!

  The blog I need help with is: (visible only to logged in users)

• 

  kardotim · Member · Jan 30, 2013 at 11:34 am

  • Copy link

  Thanks so much for the info! We are looking into this, having seen a few reports from some users.

  In the meanwhile could you try the following?

  1) Go to your Dashboard
  2) In the Admin Bar at the top of your Dashboard, hover your mouse over your site name
  3) In the dropdown that appears, there will be a “Customize” link; click that

  Please let me know if this works or not. Thanks!

• 

  jackievitale · Member · Jan 30, 2013 at 11:39 am

  • Copy link

  unfortunately that didn’t work.

• 

  kardotim · Member · Feb 1, 2013 at 6:51 am

  • Copy link

  Our developers are still working on the issue. I’ll keep you informed when it’s resolved.

  Thank you for your patience.

• 

  richardmtl · Member · Feb 1, 2013 at 2:49 pm

  • Copy link

  Hi jackievitale, could you try again and let me know if it works for you now?

• 

  chopsticksorafork · Member · Feb 1, 2013 at 3:08 pm

  • Copy link

  I am experiencing the same problem!

• 

  richardmtl · Member · Feb 1, 2013 at 3:24 pm

  • Copy link

  Hi chopsticksorafork, Are you still having this issue right now? Our developers tell me that it should be fixed now. Could you try it again? If it still doesn’t work, could you try clearing your cache and cookies and then try again?

  Browser Issues

• 

  jackievitale · Member · Feb 2, 2013 at 6:40 pm

  • Copy link

  still can’t get it to work! I have slowish internet, but I’m not encountering any other problems accessing sites.

• 

  richardmtl · Member · Feb 4, 2013 at 3:36 am

  • Copy link

  Hi jackie,

  Is it http://sporkclub.wordpress.com/ that is giving you trouble? If so, you can solve the issue by either creating a post, or by setting a static page as your Front Page in Settings ->Reading from your dashboard. If it’s one of your other sites that’s causing you trouble, please let me know!

• 

  jackievitale · Member · Feb 4, 2013 at 5:03 pm

  • Copy link

  thank you so much! This is actually why I was trying to get the design tools page up in the first place. Problem solved!

• 

  ashleypettit1 · Member · Feb 11, 2013 at 10:30 pm

  • Copy link

  This issue occurs when you have a static page set but you delete the static page. When you click customise it is trying to load a page that doesn’t exist. Fix the problem by going into settings and turning off your static page.