Desktop App

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  gcampoverde · Member · Jun 8, 2021 at 1:15 am

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  My site got disconnected from the desktop app and I can’t add it again.

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  gcampoverde · Member · Jun 8, 2021 at 2:06 am

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  This is the message I get when I try:

  Invalid request, please go back and try again.
  Error Code: invalid_request
  Error Message: The URL stored by the Jetpack servers does not match your site. Please try disabling the Jetpack plugin, re-enable it, then connect again.

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  csabarakasz · Staff · Jun 8, 2021 at 2:34 am

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  Hi there,

  Please try disabling the Jetpack plugin, re-enable it, then connect again.

  Have you been able to try what the error message recommended? That would be the first thing to try.

  Also, would you please share your site URL? Thank you!

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  gcampoverde · Member · Jun 8, 2021 at 2:53 am

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  I disabled it… and now I can’t access the site to re-enable it.

  The site can be reached at:

  codexanathema.com

  and

  codexanathema.rol-peru.com

  Thanks for your help!

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  csabarakasz · Staff · Jun 8, 2021 at 3:12 am

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  Thank you for the additional info.

  I noticed both of these websites were built with the self-hosted version of WordPress, often called as WordPress.ORG.

  If I visit http://codexanathema.com/wp-admin or codexanathema.rol-peru.com/wp-admin, in both cases I receive the WordPress.org log in window.

  Did you connected your WordPress.COM account with these websites through Jetpack?

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  gcampoverde · Member · Jun 8, 2021 at 4:04 am

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  I must be 100% honest… I had no idea there was a difference. How can I connect my account with my websites? I have other sites in WordPress.org and they are working fine.

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  gcampoverde · Member · Jun 8, 2021 at 4:06 am

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  Alright, I just checked, and yes, when I get into the Jetpack section of my dashboard, I can see a button asking me to connect my WordPress.com account, and when I click on it I get the message I copied above.

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  csabarakasz · Staff · Jun 8, 2021 at 4:18 am

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  Thank you for your response.

  At this point, if you’re still unable to complete the connection process via wordpress.com, it is outside of what we can help with and please contact Jetpack support directly for help with this:

  https://jetpackme.wordpress.com/contact-support/

  I hope this helps!

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  gcampoverde · Member · Jun 8, 2021 at 4:22 am

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  I will! Thank you!