Desktop site no longer facilitates editing
-
I really think WordPress should be on top of this. More rigorous systems and regression testing before releasing new versions or patches, etc. Many years ago, I used to run software development teams, design test cases (user, systems, integration, regression, etc) and release protocols and testing thereof… I would not have been happy with current status. FYI I use MS Edge on my Surface Laptop…I am not planning on changing either, nor should I have to? Thnx R Mark
-
@swalesmetroprof Our development cycle is thorough and incorporates extensive automated and manual testing before we launch new features and bug fixes. However, there are instances like this one that we identify and address promptly by collaborating closely with our developers to implement fixes as quickly as possible.
FYI I use MS Edge on my Surface Laptop
Thank you for sharing the browser and device you are using. To gather more information and attempt to reproduce the issue on our end, could you please provide the specific browser and operating system version, as well as the model of your Surface Laptop? You can visit https://www.whatismybrowser.com/ to generate a URL that contains all the relevant details. If you prefer, you can also send the information to us at help@wordpress.com and reference this support forum thread.
-
Does this help?
Device name MarksSurface7
Processor Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz 1.50 GHz
Installed RAM 8.00 GB (7.60 GB usable)
Device ID A36E95BC-79BD-4FC1-8DC2-1E6405D1E919
Product ID 00342-23751-01003-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
-
I would add the issue seems sporadic/random…sometimes the visual block editor works..then sometimes not?.
-
Thank you for sharing, @swalesmetroprof!
While we’re trying to identify the patterns in this, could you let us know if you’re interacting with the touchscreen during your content editing? If yes, is it possible to share a screen recording of the steps you’re taking until it no longer functions, please? -
I’m sorry to say that this problem has returned in exactly the same form, and is very much not solved.
-
I’m sorry to hear that the issue has returned. Thank you so much for getting back to us about this.
Our team is still investigating this, and we have shared all the provided information with our developers.
-
This problem seems no longer to be confined to the desktop site and is now also affecting the mobile one.
-
It would be very helpful if you could help us with sharing a screen recording on your Surface and mobile devices of what steps are you taking while editing when it stops working. This will help us understand the issue very clearly and we can troubleshoot accordingly.
Looking forward to your response.
-
staff-galakate I’ll see what I can do. I won’t be able to do it for a short while, though.
-
No worries @awesomeliesblog, take your time, and you can get back to us here or email us at help@wordpress.com, and we’ll be there to help you further with the issue.
- The topic ‘Desktop site no longer facilitates editing’ is closed to new replies.
WordPress.com Forums 