Desperately in need of getting my website back online
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Trying to reactivate my business website as my payment information changed. tried to set up new payment information but now it looks too late to even set it up. wordpress says i don’t even have a website anymore
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It looks like your domain is currently in the redemption period and there will be an additional $80 fee which is imposed by the domain registrar to recover the domain. Staff will need your agreement to this fee before they are able to begin the recovery process.
I’ve tagged this for Staff assistance. Please be patient for their reply.
Meanwhile, please read this guide which explains what happens when a domain expires: https://en.support.wordpress.com/domains/domain-expiration/
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Good Morning –
ecogreensyntheticlawns2014 I’ve sent an email your way explaining the redemption process and included the payment link for the redemption fee. Please let me know if you do not receive that email. It’s going to be delivered to the address listed at wordpress.com/me/account/
We will do our best to get the site back promptly.
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I need to clarify one thing. The domain was owned by a different user account than the one you’ve contacted us from here. The email I sent is going to be delivered to the email that previously owned this upgrade.
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