Destination folder already exists

  • Unknown's avatar
    slinkyphotography · Member ·

    Elementor asked to be updated this morning. I ran the update but no it’s asking me to ‘go Pro’. I already paid for the pro version, which was installed fine. Now it’s not showing but if I try to reinstall, I get this error: Destination folder already exists.

    I’m in the early stages of making my first WordPress site so finding this quite frustrating, appreciate any help!

    Thank you :)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    devroyce · Member ·

    Hi slinkyphotography,

    It sounds like an issue with Elementor.
    I’d reach out to them about this issue.
    Also, if you bought the Pro version, you should be able to submit a ticket instead of posting on this forum. I linked directions on how to do so below:
    https://elementor.com/help/how-do-i-get-premium-support/

    I hope this helps.

  • Unknown's avatar
    slinkyphotography · Member ·

    Thanks devroyce.

    A quick Google suggests that this is a fairly common issue and needs to be rectified by deleting the installation folder via ftp then reinstalling.

    I’m not sure how to find my wordpress ftp details, however.

  • Unknown's avatar
    devroyce · Member ·

    If you’re hosting your site on WordPress.com, which it looks like you are, you wouldn’t have access to FTP. That’s a feature available on WordPress.org, that’s where you use the open-source WordPress software and self-host your site.
    https://wordpress.com/support/com-vs-org/

    Did you initially download Elementor through your WordPress admin bar?

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