Destination folder already exists when I try to install a plugin

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  stuartaddison2014 · Member · Aug 13, 2015 at 11:49 am

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  Hi, I am a COMPLETE BEGINNER with WordPress… I have been following a tutorial to set up my own website and it’s been going really well. Unfortunately when I tried to download Nextgen Gallery as a Plugin, it says that it has failed and the ‘Destination folder already exists’.

  I have searched forums, but the jargon is confusing me. Can anybody explain how I can proceed in a non technical way please?

  Your help is really appreciated!!

  Ruby

  The blog I need help with is: (visible only to logged in users)

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  ehtis · Staff · Aug 13, 2015 at 12:02 pm

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  Hey there,

  That looks like an issue with your self-hosted WordPress installation. The best place to seek help under this scenario would be the community support forums of WordPress.org.

  Folks over there help out with self-hosted WordPress installations — this forum is specifically for hosted blogs at WordPress.com, where access to files, FTP etc. isn’t allowed. :)