details on upgrading something I'm not sure I have

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  colleenmacdougall · Member · Nov 24, 2016 at 5:42 pm

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  First of all, I have a blog through you but not sure how that’s registered. Second, if I want to transfer my external website onto a Worldpress platform, what is the process? Is there live support for this from WordPress? Third, for me to use WordPress, I’d have to be assured that live counsel was available. It seems not!

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  timethief · Member · Nov 24, 2016 at 5:49 pm

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  First of all, I have a blog through you but not sure how that’s registered.

  And, the URL starting with http:// of that site is ________________?

  if I want to transfer my external website onto a Worldpress platform, what is the process?

  See: Moving from a Self-Hosted WordPress to WordPress.com
  https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/

  Is there live support for this from WordPress?

  Many people move sites every day by using those written instructions. There is no upgrade for this.

  Third, for me to use WordPress, I’d have to be assured that live counsel was available. It seems not!

  I don’t know what you mean by that as everyone who has a web site can read and write and follow written instructions. Also everyone answering questions here is a human being.

  More to the point is that all support docs are at https://en.support.wordpress.com/
  Search for getting help https://en.support.wordpress.com/?s=getting+help
  Results Help! Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com