Did not authorize fee

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  mtennissen · Member · Jan 3, 2017 at 7:41 pm

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  I got charged $99 for an upgrade I didn’t order. How do I get a refund?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 3, 2017 at 8:21 pm

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  Hi –

  There is not any history of a $99 charge to the account you’ve contacted us from. Please try to sign in to WordPress.com with the address that the email receipt was delivered to. You’ll be able to post back here in the forums and I can process the refund. Or you can navigate to Manage Purchases and cancel the upgrade yourself.

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  mtennissen · Member · Jan 3, 2017 at 9:11 pm

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  I couldn’t find the charge on the wordpress site, but it went through my bank account.
  (information redacted)

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  staff-zinnia · Staff · Jan 4, 2017 at 3:57 pm

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  Good Morning –

  Please enter the charge details at https://wpchrg.wordpress.com/