Did not get full refund

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  lawyermurphy · Member · May 7, 2017 at 4:42 pm

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  I opened a WordPress.com account for my client. I purchased a bundle, but then had to move to self-hosted WordPress due to client’s changed requirements. I cancelled the bundle but the refund was $13 less than the total amount. How do I get that $13 refund? Thanks.

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  themagicrobot · Member · May 7, 2017 at 5:15 pm

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  That $13 would be for the domain/domain mapping. If you had set up domain mapping and asked for a refund within 30 days then you should be entitled to a full refund. https://en.support.wordpress.com/refunds/ Domains on the other hand need to be cancelled within 48 hours for a full refund. If you think the outstanding amount is still due you can ask staff to investigate by adding modlook to the tag box here on the right.

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  staff-doublebassd · Staff · May 8, 2017 at 11:14 am

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  Hi there,

  I have contacted our payments team in regards to getting a refund issued to you for the mapping subscription. I will touch base with you once I hear back from them.

  Please let me know if you have any questions.

  Thanks!