Did not get full refund for canceling?

  • Unknown's avatar
    janezadino · Member ·

    I bought a “personal” plan, 2 hours ago, and I did not get what I was looking for in wordpress and I want to cancel. I have a domain bought through godaddy.com, also only 2 hours ago, and mapped it to wordpress. I paid for the personal plan of $35.88 and only got $22.88 refund. It seems I had to cancel the domain mapping differently and when I did, I did not get the e-mail for the remaining $13.

    I’m aware that it’s only been 2 hours, but I’m just concerned why I didn’t get any email for the domain mapping cancellation.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    We need details please.
    1. What is the domain URL? Do you want to use the domain URL on another site?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. If applicable, when did the refund request and upgrade cancellation take place?

    re: Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 10 business days for the refund to be received.

    re: Canceling upgrades
    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    janezadino · Member ·

    1. What is the domain URL? Do you want to use the domain URL on another site?

    janezadino.com
    (it’s still not working right, also another reason for canceling)

    Might use it somewhere else

    2. What is the underlying .wordpress.com URL? janezadino.wordpress.com

    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?

    @janezadino

    4. When was the upgrade purchased?
    about 2 hours ago

    5. If applicable, when did the refund request and upgrade cancellation take place?
    about half an hour ago

    Thanks!

  • staff-doublebassd · Staff ·

    Hey there,

    Not a problem! I have canceled your subscription for janezadino.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

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