Did not get Refund after 14-day Trial cancelation

  • Unknown's avatar
    adminatys · Member ·

    Hope your new year is off to a great start.

    I am contacting you regarding the refund for a purchase of the Jetpack Complete. I canceled the plan within the 14-Day Trial Period but still have not received back the credit of $480.00.

    I have checked, and the plan is still active on my account, and I have not received the refund as promoted.

    Please get in touch with me with any questions.

    Kind Regards,
    David

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello David,

    Many thanks for reaching out.

    I can’t see that this purchase was cancelled or refunded and is currently within use.

    For our information, would you be willing to explain why you’re deciding to cancel/refund? Perhaps we can offer some insights into next steps.

  • Unknown's avatar
    adminatys · Member ·

    Greetings Adam,

    I did cancel the Jetpack Complete within the 14-day trail – or at least so I thought I did since you are saying that you do not see the cancelation.

    I do remember canceling the package AND turning off the Auto-Renewal on the same date. Do you see a record of that transaction?

    I did not realize I needed to disconnect the subscription from my domain for it to be canceled – maybe this is where it all went wrong?

    Regardless I currently am not needing the Jetpack Complete package but will revisit it after I finish updating my site.

    Again I ask that you refund the $480.00 in good faith.

    Kind Regards,

    David

  • aleone89 · Staff ·

    Hey there,

    Many thanks for that additional information.

    I’ve been able to process that refund. This should appear on the statement of the card charged within 10 working days.

  • Unknown's avatar
    adminatys · Member ·

    HelloAdam,

    Thanks for helping me navigate this process and not being all big corporate about it. That Rocks.

    I will certainly be on board with the JetPack Complete package in the near future.

    Regards,

    David

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