Did not get reseting password email
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My username is ladymoonch connected with email (email visible only to moderators and staff)
Here is my blog https://ladymoonch.wordpress.com/
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I got email from wordpress.com that I had to reset my password. So I try to log in with the old password and it did not allow me to. So I follow the instruction in ‘Lost Password’, type email and wait for the mail. Apparently Mail never came. I try to do it several time. Still got the same results.
What should I do in order to retrieve my old account?
I would be grateful if somebody could help me in this situation.The blog I need help with is: (visible only to logged in users)
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I don’t have any problem with ladymoonchzz.wordpress.com
This is new account created for asking for help. -
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Is it https://ladymoonch.wordpress.com/?
See here https://en.forums.wordpress.com/profile/ladymoonchYou have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
I recommend bookmarking that link or memorizing it.
You can update your email address here https://wordpress.com/me at any time.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordIf you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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Hi there,
We’ve sent several password reset emails for the ladymoonch account.
If you’re not receiving it, it could be a problem on your email provider’s end. Please make sure the emails didn’t go into Spam. Otherwise, try adding the address, donotreply[at]wordpress.com to your contacts list and then try resetting the password again.
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Turn out there is the problem on your email provider’s end.
I added the address like mentioned above, and repeated lost password instruction.
Now I’ve retrieved my blog.Thank you for all your help ))
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