Did not receive confirmation email

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  myheartsnsocal · Member · Jun 4, 2017 at 2:52 am

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  for refund and cancelled domain. I received one for the cancelled plan and refund, but not the domain.

  The blog I need help with is: (visible only to logged in users)

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  amyalogic · Member · Jun 4, 2017 at 3:29 am

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  Depending on how long you have had your domain, new domain registrations must be cancelled within 48 hours of purchase to receive a refund. There are no refunds, pro-rated or otherwise, after 48 hours.

  Hope that helps!

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  myheartsnsocal · Member · Jun 4, 2017 at 3:48 am

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  Right. I tried to cancel after only 2 hours or so.

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  amyalogic · Member · Jun 4, 2017 at 5:51 am

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  I’m sure you went through all the steps already. Here’s some additional reading with a link to contact support who may be able to check into it further for you. It’s under the ‘I never got the cancellation email!’ heading at the bottom.

  Refund a Purchase

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  gemmacevans · Member · Jun 5, 2017 at 12:23 pm

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  Hi myheartsnsocal,

  I can see another member of staff sent a refund yesterday. Your plan has now been funded in full and there is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  If you need any further help, just let me know.