Did not receive full refund

• 

  0xwebc · Member · Feb 10, 2023 at 12:53 pm

  • Copy link
  • Add topic to favorites

  I cancelled my premium plan and only got a partial refund. The website said I would get a 100% refund within 14 days. How can I claim the rest ?

  Thanks

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Feb 10, 2023 at 4:56 pm

  • Copy link

  Hi there!

  When you purchased the Premium plan, it looked like you also indicated you wanted to transfer in the domain klankscorner.com. Unfortunately, we don’t automatically refund the cost of the domain in these instances because the domain may be mid-transfer and doing so would risk you losing the domain.

  I just checked on our end and it does look like the domain is pending_registry – which means that the transfer process has been initiated and is at the point where we can’t cancel it from our end anymore.

  You need to contact your domain registrar and request they stop this transfer as they’re the only ones at this point that can cancel it for you. Since you originally cancelled things within our refund window, we can refund that charge, but you’ll need to cancel that transfer first.

  Once they cancel that please updated us here and we can take care of the refund once it’s showing cancelled on our end

  I hope that clarifies things! Let us know if you have any questions in the meantime.

• 

  0xwebc · Member · Feb 16, 2023 at 8:28 am

  • Copy link

  Hi,

  Thanks for the info. AWS just confirmed that they have cancelled the domain transfer.

  Thanks

• 

  0xwebc · Member · Feb 16, 2023 at 8:28 am

  • Copy link

  Hi,

  Thanks for the info. AWS just confirmed that they have cancelled the domain transfer.

  Thanks

• 

  helper-heroponriki · Member · Feb 16, 2023 at 5:50 pm

  • Copy link

  Thanks for the update! I can see on our end that it was cancelled as well.

  I’ve refunded the remaining AUD $29 to you. Please note it may take 7-10 days for the credit to show up in your bank account.

  You should be all set!