Did upgrade on wordpress side, now site is unavailable.

  • Unknown's avatar
    kpimentel1 · Member ·

    Hi All,

    I did an upgrade while logged in on the word press side of the website managment, now i can’t access the site from the client facing nor the admin side. This is the errors i am getting on the admin side trying to login in:

    IncompleteCertChain (unable to get local issuer certificate) Blocked by SSL_INCOMPLETE_CHAIN
    The destination http://www.monarchonthepark.com is not reachable.
    Contact your IT administrator with the following error:
    mode=’CLIENT’, lname=’st-gateway-proxy’, rip=’174.143.201.60′, rp=’443′, oip=”, op=’0′, lip=”, lp=’0′, sni=’www.monarchonthepark.com’, fd=’93951′, Verification error: unable to get certificate for issuer=’/O=Digital Signature Trust Co./CN=DST Root CA X3′, subject=’/C=US/O=Let’s Encrypt/CN=Let’s Encrypt Authority X3′, notbefore=’Mar 17 16:40:46 2016 GMT’, notafter=’Mar 17 16:40:46 2021 GMT’, serial=’0A0141420000015385736A0B85ECA708′, altnames=”, caissuers=’http://apps.identrust.com/roots/dstrootcax3.p7c’, sslerr=’20’, sslerrdesc=’unable to get local issuer certificate’ depth=’1′ action=’block’

    I need to get the site back up and running, any ideas? Thanks!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    enile8 · Member ·

    Hi,

    Is your website hosted by WordPress.com? Or is it using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    Taking a quick look at it, the error message suggests that there’s an issue with the SSL certificate. Doing a whois lookup, the information was just updated today. Did you buy, transfer or otherwise update the domain today? Further, I’m not seeing DNS entries for the domain.

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