didn’t get password reset email

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  wordsfromthewises · Member · Jan 5, 2019 at 5:06 pm

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  I requested a password reset. A message onscreen says that an email was sent. I’ve checked check inbox and junk at both of my personal email addresses and don’t see any email from wordpress.org.

  The blog I need help with is: (visible only to logged in users)

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  arvindsinghu · Member · Jan 5, 2019 at 5:11 pm

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  Hi @wordsfromthewises,

  Your site timespentwisely.com is using the self-hosted version of WordPress with SiteGround, and you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only :)

  However, you can reset your password using phpMyAdmin (cPanel), you check this Article How to Change Your WordPress Password using phpMyAdmin.

  Thanks !!!

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  kokkieh · Staff · Jan 7, 2019 at 12:30 pm

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  Hi there,

  The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please contact your hosting provider instead. The WordPress.org forums also won’t be able to do much beyond pointing you to the instructions I’ve linked here.