Didn’t get refund

  • Unknown's avatar
    racheltabor · Member ·

    I originally had a different domain and bought a premium membership, and I deactivated those within an hour of purchasing them. I got email confirmations that they were deleted and would be refunded but it has not been refunded on my bank statement.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    Do you have a second WordPress.com user account? Here’s what it looks like happened…

    • A different WordPress.com user account owned periodtechnology.wordpress.com and made the purchase.
    • That user then transferred ownership of the site and upgrade to the WordPress.com user account that you are posting from here.
    • You then canceled the upgrade. But because the user account wasn’t the one that made the purchase, no refund was processed.

    If you to have a second account and can log into it, what happens if you follow these instructions and request a refund?

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