Didn't get what was promised, so hands off can't even talk to a salesrep!?
-
Been a WordPress user for years, now what was free isn’t. I understand that, however, I purchased a package first from bluehost then from GoDaddy that was supposed to get me either the wordpress premium account or a discounted WordPress Premium account and it wasn’t supposed to be limited to a single site, could really use some customer support here. I’m interested in your business package, but it’s too new for me to feel comfortable to pay for outright annually.
Then I write this and get directed to a community URL where people can see not only my question but my URL – are your serious? If you monitor your community boards and happen by this please ACTUALLY CONTACT ME instead of ask for my money without showing me your hand – that’s insulting.
Always thought highly of wordpress, at present that is quickly deteriorating. Powered by “Automatic” – didn’t realize that was literally – you guys human anymore? For a blog hosting site you’ve become about as cold as a corpse
The blog I need help with is: (visible only to logged in users)
-
if you are hosted on BlueHost or Godaddy then the plans here are not for you – all upgrades and plans from WordPress.COM only apply to sites that are hosted here and you would be wasting your money trying to buy an upgrade here then applying it to BlueHost or Godaddy
-
-
I am a fellow blogger just like you – just been here a while helping in the forum
I have also flagged this for the staff – they can check your account and make sure you don’t pay for something you don’t need or will not work for you
-
I’m not even sure what the question is here. If you’re hosted elsewhere the only connection to WP.com would be if you were using the jetpack plugin, which is free. Unless you registered and maintain your domain name through here, in which case yes, you have to keep paying for it or you lose it.
-
They have a domain name registered here – name servers are pointed here but there is no domain mapping – so they need to keep the name registered somewhere – either renew it in a year or transfer it to a different registrar after 60 days if they want – – the name servers can be pointed to their host, so nothing lost with the registration
-
AUXCLASS – thank you, I appreciate that. And again, thank you for your insight.
RAINCOASTER – AUXCLASS is correct. You can purchase a domain anywhere, WordPress will host it for you. Years ago it was free, now they offer to remap your domain, meaning the tag/address WordPress is removed from the Web address. what I’m referring to certainly sounds cryptic I’m sure. I’ve been with WordPress a longtime and during that time – quite especially with the launch of new products and services like web-hosting, there have been a great many offers, promotions, trial introductions et cetera. Personal I would take the old WordPress over the new one – which is saying something considering I’m an Interactive Media Creative Developer and look for full service companies like this often, sadly however whereas I used to be able to speak to someone I fear the WordPress enterprise has grown too large too fast and the corporate I has taken over the individual I’s – I’m looking forward to being proven wrong, getting some personal contact in place of submitting an RFP to a faceless organization
-
No, custom domains on WordPress.com were never free. I know, because I got the very first one. Domain mapping has ALWAYS worked the way it works now. Nothing whatsoever has changed.
-
No, custom domains are not. Hosting was,as I stated above. If they didn’t host they wouldn’t exist, that is, in essence, what they are – a site that hosts domains, both free and purchased
-
yes hosting here is free – but mapping a custom domain name to a blog here is not free
you can forward and mask if your domain name is not registered here – but that solution has some problems and never builds any branding or SEO for the custom domain name
-
Mapping is free, custom name is not. Neither here nor there. This really has nothing to do with branding or Search Engine Optimization though I do appreciate your input.
-
-
Hi there!
I’m happy to chime in on any questions you have, although I’m currently not exactly certain what you’re all going back and forth about.
Hosting at WordPress.com is free. A blog address with .wordpress.com at the end is always free. Mapping a custom domain like example.com is an upgrade that costs money.
Please let me know if there’s something more I can help with. :)
-
shauna,
If I could go back and take this down I would. This has turned in every other direction other than the one intended. All I was hoping for was to speak with WordPress staff about promotions that your third-party affiliates run, ie; godaddy, blue host; they offer “seamless WordPress hosting/integration.” The public forum isn’t the place for this query, can you contact me personally? If not I’ll deal with the third-party companies instead of purchasing through WordPress which I rather not do – that’s not meant to sound threatening, I just want some customer service so I can purchase service and honestly going back and forth on a forum like this is more time consuming and frustrating than I’m willing to afford. Look forward to hearing from you.
-
WordPress.COM and WordPress.ORG are completely separate.
All I was hoping for was to speak with WordPress staff about promotions that your third-party affiliates run, ie; godaddy, blue host; they offer “seamless WordPress hosting/integration.”
That’s not a WordPress.COM question.
It is a WordPress.ORG question.
WordPress.ORG has free software, support forums and documentation but no staff.You are referring to web hosts who use the free WordPress.ORG software. We cannot help you with that at all.
We provide support here only for blogs hosted by WordPress.COM. WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here > http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page -
So I have been with wordpress.com, now I’m trying to up what I can do with all of my sites. But I wanted to speak with a sales rep prior to making a purchase. Is that possible, other than in the forum format?
-
You cannot purchase any of this:
All I was hoping for was to speak with WordPress staff about promotions that your third-party affiliates run, ie; godaddy, blue host; they offer “seamless WordPress hosting/integration.”
here at WordPress.COM. So do be clear about that.
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
See here for details of all 3 plans http://store.wordpress.com/bundles/ offered by WordPress.com.
Premium bundle details http://store.wordpress.com/plans/premium/
Business bundle details http://store.wordpress.com/plans/business/There is no such thing as monthly payments. We all pay for every upgrade in full at the time of purchase.
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Store > My Upgrades
Your billing history will be at Dashboard > Store > Billing History
Your options for payment are found here http://en.support.wordpress.com/payment/Note that the free plan and the Premium plan do not allow you to upload your own themes or plugins. WordPress.com blogs cannot be equipped for eCommerce transactions unless they have the $299. per year Business upgrade. https://en.forums.wordpress.com/topic/ecommerce-is-now-available-on-wordpresscom?replies=1
See here for ecommerce details http://en.support.wordpress.com/ecommerce/Provided you are selling only what you yourself make or a service that you personally provide you have two options that require no upgrading.
(1) Know that the only instructions that will work for posting a PayPal donation button on a WordPress.com blog are found here http://en.support.wordpress.com/paypal/(2) If you set up an Ecommerce site somewhere else online you can create a custom menu http://en.support.wordpress.com/menus/ and include a custom link to that site in it. http://en.support.wordpress.com/menus/#adding-custom-links
Some bloggers create a contact form and after the people have made a PayPal donation they provide the link to a private page for downloading files. Maybe that will work for you.
http://en.support.wordpress.com/pages/
http://en.support.wordpress.com/pages/page-visibility/
http://en.support.wordpress.com/paypal/Otherwise, no blogger initiated advertising is allowed on WordPress.com blogs. The only advertising program at WordPress.com is called WordAds and it’s for blogs on their own domains.
http://en.support.wordpress.com/domains/
http://en.wordpress.com/apply-for-wordads/Advertising outside of WordAds at WordPress.com is not allowed.
http://support.wordpress.com/advertising/ Here’s what gets a blog suspended:
http://wordpress.com/types-of-blogs/
http://en.support.wordpress.com/advertising/
http://en.support.wordpress.com/affiliate-links/
http://en.support.wordpress.com/suspended-blogs/
http://en.wordpress.com/tos/1. WordPress.com allows bloggers to insert text affiliate links within post and page content to most third-party affiliate programs, provided they are not the primary content of the site in question.
2. Image affiliate links in posts and pages and any banners, affiliate links in sidebar or footer widget areas, are still considered to be advertising and are not allowed on WordPress.com blogs.
A self-hosted WordPress site might be right for you. WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, conduct ecommerce and edit the database. Learn about the differences here. http://support.wordpress.com/com-vs-org/
-
timethief, are you staff? I appreciate the information, much more than I’m looking for.
But you are bringing questions I didn’t realize I might have to the surface. Here’s an example of the third party wordpress application; https://www.godaddy.com/hosting/wordpress-hosting.aspx?gclid=Cj0KEQiArK6lBRC5-_jv48uxgrgBEiQAuxdZ9eTZ5dVr7Ji472b2zdteZLjb9vII835eeENuhmS9aoUaAr9F8P8HAQ&isc=hos1gbr22&cvosrc=ppc.google.go%20daddy%20/%20wordpress&matchtype=e&ef_id=VB8T6wAAAPZpslo@:20150107000515:s
I’m assuming – while this has the wordpress brand directly on it – that it is a wordpress.org site.
As I said earlier, I’m not interested in communicating in a forum, email seems simple and more personal.
-
If you want to know what Godaddy, Hostgator, etc can offer you, you will need to speak with THEIR sales reps. WordPress.com staff have nothing to do with WordPress.org integration, which is what you’re talking about.
You are in the wrong forum. You are attempting to speak with sales staff at Automattic, when what you want to purchase is at GoDaddy or Hostgator or wherever. WordPress.com staff cannot answer questions about externally hosted blogs, because by definition WP.com software can only be used on blogs hosted at WordPress.com.
-
What timethief and raincoaster have said is true. As you’ve surmised, the WordPress logo you see on that site is for the open source project at WordPress.org. The WordPress-related offers that third party hosts like GoDaddy and Bluehost offer are completely managed by them, so you’ll need to get in touch with those individual hosts for specifics about their plans.
You can also find massive amounts of information over on the WordPress.org site:
I’m more than happy to follow up with you via email instead if you’d prefer. You can also email us at any time at help@wordpress.com.
- The topic ‘Didn't get what was promised, so hands off can't even talk to a salesrep!?’ is closed to new replies.
WordPress.com Forums 