Didn’t pay my invoice

  • Unknown's avatar
    livroescitacoes · Member ·

    Hi WordPress team,

    I am contacting you to pay for the website (domain) that expired.
    I thought I had a visa card saved on the account and sufficient funds, but the payment would not go through.

    Looking forward to your kind reply. Have a good day.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    Can you tell us the domain you’re trying to renew?

    The account you used to create this forum thread doesn’t own any sites, and has never owned any domains, nor any other upgrades with us.

  • Unknown's avatar
    livroescitacoes · Member ·

    Hello

    I found this email:

    Dear [redacted],

    This email is to notify you that the following product(s) is set to expire on the date(s) listed:

    [redacted] – Feb. 04, 2022

    ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we send this renewal notice before a domain’s expiration date. Please note: If auto-renew is enabled for your product(s), we’ll automatically attempt to process a renewal for you before the expiration date(s).

    You can renew your product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard.

    NOTE: For certain TLDs, if renewals are not processed in the proper respective time frame, redemption fees may be applied and/or your domain name may be placed on non-renewal status.

    If you have any questions or concerns, please don’t hesitate to get in touch with our Happiness Engineers via our contact form.

    Thank you for using WordPress.com!

    Sincerely,
    WordPress.com

  • staff-ozmodiar · Staff ·

    Hi,

    I’m afraid the domain registration upgrade for the URL is not owned by the user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

  • Unknown's avatar
    livroescitacoes · Member ·

    When I created the website, I used the email (email visible only to moderators and staff) but because I was not receiving the invoice, I changed to (email visible only to moderators and staff)

    And I have all the emails saying that now my account is using (email visible only to moderators and staff)

  • Unknown's avatar
    livroescitacoes · Member ·

    I did another post with the correct profile, is possible to delete this post or hide any contact/website information?

  • kokkieh · Staff ·

    Hi there,

    I’ve removed your personal information from this thread.

    We’ll follow up in the other thread you created with the correct account to continue helping with this.

  • The topic ‘Didn’t pay my invoice’ is closed to new replies.