Difference between modlook and wpcomhelp

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  assadaboultaif · Member · May 30, 2017 at 3:13 pm

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  Hi there,

  I’ve been volunteering in the wordpress forums and I’am struggling to understand the differences between the modlook and wpcomhelp tags.

  The blog I need help with is: (visible only to logged in users)

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  airodyssey · Member · May 30, 2017 at 3:24 pm

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  Hi. I think “wpcomhelp” is a tag added automatically by the system when a user asks a question via https://wordpress.com/help/contact/

  If they have an upgrade, the question will be routed to a Happiness Engineer.

  If they don’t have an upgrade, the question will be routed to the forums.

  In other words, you do not need to manually add the “wpcomhelp”.

  “Modlook” is used to notify staff that a forum question needs their attention. See https://en.support.wordpress.com/wordpress-com-volunteers/#when-to-call-in-staff

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  timethief · Member · May 30, 2017 at 3:25 pm

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  @airodyssey
  Hi there and well said. :)

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  assadaboultaif · Member · May 30, 2017 at 3:25 pm

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  Hi @airodyssey !

  Thanks for the clarification!

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  timethief · Member · May 30, 2017 at 4:16 pm

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  @assadaboultaif
  Please go to https://en.forums.wordpress.com/profile/assadaboultaif note that the responses you are giving to bloggers for deleting sites is not the response to provide to those who are asking to cancel or close or delete or deactivate their accounts.
  cancel account
  close account
  deactivate account
  delete account

  I have tailgated you into every one of those threads and posted my own response in my own words to correct your incorrect ones. You need to create your own correct response in your own words to use when answering that question.

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  staff-zinnia · Staff · May 30, 2017 at 7:05 pm

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  Hello –

  I think “wpcomhelp” is a tag added automatically by the system when a user asks a question via https://wordpress.com/help/contact/

  Yes, this is correct. The wpcomhelp tag is automatically added from the contact form.

  Modlook is a tag that volunteers and users can add separately to notify staff that our attention is needed on a particular thread.

  As timethief has mentioned, it is best practice to create individual replies rather than copy + paste other volunteers. If you do use their or staff words on occasion please credit them with a link to the thread where the information was obtained. This will help other folks find the information in the future.