Difficulty in login in

• 

  piyushatey36 · Member · Mar 18, 2019 at 5:29 am

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  Our company website https://www.excellreports.com/ stopped working while I was deleting some old records which we upload with the help of ‘wp all import’ plugin. We are facing login issue. Please help Asap.

  The blog I need help with is: (visible only to logged in users)

• 

  kruttikaphalke · Member · Mar 18, 2019 at 10:04 am

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  Hi there,

  Your site is using WordPress.org software which is hosted on another host.
  This forum helps the sites hosted on WordPress.com only.

  Name Servers :
  dns1.hostgator.in
  dns2.hostgator.in
  dns3.hostgator.in
  dns4.hostgator.in

  You can post your question in WordPress.org forum:
  https://wordpress.org/support/forum/miscellaneous/#new-post

  Read the difference between .com and .org

  WordPress.com vs. WordPress.org

  Hope this helps .

  Thanks!

• 

  arnovanessen1984 · Member · Mar 18, 2019 at 10:09 am

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  Hi there,

  Looking at your website at http://excellreports.wordpress.com/, I see the following message “This site has been archived or suspended for a violation of our Terms of Service.”

  I tagged this with modlook to get help from a Staff member. Please wait for their response.

  Regards,
  Arno

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  staff-doublebassd · Staff · Mar 18, 2019 at 3:02 pm

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  Hi there,

  Both @kruttikaphalke and @arnovanessen1984 are correct.

  If you are needing help with excellreports.com, all signs point to the fact that your site is a self-hosted WordPress.org site, not a WordPress.com site. It looks like it hosted with Hostgator. I would reach out to them for assistance.

  To clear up any confusion, self-hosted WordPress sites and WordPress.com are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  This sounds like a great question for the WordPress.org forum community – http://wordpress.org/support/forums

  If you are referring to excellreports.wordpress.com, matters regarding suspended blogs are only discussed with the Terms of Service Team and not the public forums. Please fill out our contact form if you wish to continue to discuss your site with our team:

  Suspended Content and Sites

  Thanks!