Difficulty navigating my site back-end

• 

  albaugh8 · Member · Dec 12, 2023 at 5:05 pm

  • Copy link
  • Add topic to favorites

  My website (thebartendingco.com) uses wordpress. and my email ((email visible only to moderators and staff)) is definitely connected to my website/wordpress account because I get emails for it.

  BUT- when I log into wordpress and go to the backend… it shows thebartending.wordpress.com, and my site is some generic site- not the one i built. and i dont know how to access and edit my ACTUAL site.

  Please help :) Thank you!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Dec 13, 2023 at 5:33 am

  • Copy link

  Hi there,

  thebartendingco.com is not hosted here at WordPress.com, but rather with Go Daddy. I would recommend contacting Go Daddy, as they would be able to assist you in regaining access to the back end of your site:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

  I recommend contacting Go Daddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.