difficulty renewing my domain

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  wh1tetiger · Member · Mar 24, 2016 at 1:35 pm

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  I have a domain expired from 3 days, but I’m trying to renew sing days ago, but I can’t. Your system continue to take me in some page, but there is no way to pay. No buttons (or at least working ones). I need help to reactivate the service

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 24, 2016 at 2:22 pm

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  Hi –

  You will need to be logged into the account that originally made the purchase in order to successfully renew it. Once you are logged in correctly you should find your renew option here:
  https://wordpress.com/purchases

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  pitubino · Member · Mar 24, 2016 at 3:16 pm

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  That worked!

  thank You very much :)

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  staff-zinnia · Staff · Mar 24, 2016 at 4:11 pm

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  Awesome :) best wishes!

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  ianabanana · Member · Apr 14, 2016 at 3:04 pm

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  Hi, i tried to renew my domain, but my credit card blocked the transaction, thinking that it was a fraud.
  Now i try to renew with another credit card that is already informed about international transactions, but wordpress does not allow me to add the new card info, it keeps saying to get in contact with support.
  What should i do?

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  staff-zinnia · Staff · Apr 14, 2016 at 8:37 pm

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  @ianabanana Please start your own forum thread with your question. This way all of your communication will be located there and lessen any confusion.

  @Pitubino You can mark this as resolved if you want.