Direct contact with woocommerce support team

  • Unknown's avatar
    alwindecnopgmailcom · Member ·

    Hello dear people,

    I find it somehow impossible to find how to contact woocommerce directly.

    I reinstalled a back up because of some error in my website, but now my order nummers got messed up, because some orders got missing that I received after the backup that is running now. I hoped that woocommerce would bring them up again but now they are missing. Bad thing besides missing order numbers so woocommerce start recounting at number #38 while I was already at #42 of #43 that it gives conflicts with my shipping service shops united.

    I would like to upload my orders that are missing in my woocommerce order list, but noooo idea how to do that. Hope the woocommerce team could back me up 🙏

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    We can help with WordPress.com sites on this forum. Since your site is hosted elsewhere and you mainly need help with WooCommerce, here’s how you can get in touch with WooCommerce support:

    1. If you’re using the free WooCommerce plugin without any paid subscriptions: Please post on the WooCommerce support forum here.
    2. If you paid for any products on WooCommerce.com, you can create a ticket via this link.

    You’ll hear directly from the WooCommerce support team regardless of where you post in one of the above places.

    Hope that helps!

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