disable auto renewal

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  terellda · Member · Sep 30, 2015 at 9:20 pm

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  I have received and email saying that my subscription with WordPress will auto renew in 5 days. I would like cancel my subscription but when I go to My Upgrades (per the instructions) all I see is ‘You don’t have any upgrades yet. Try one of our plans.’.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 30, 2015 at 9:23 pm

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  You have to be logged in under the exact same username account that registered the blog and purchased any upgrades for it to cancel them.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  For Staff assistance we type modlook into the sidebar tags on forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  terellda · Member · Sep 30, 2015 at 9:40 pm

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  I am logged in as the original user and its still a no go. When I click the links listed of follow the path to My Upgrades I get the same message “You don’t have any upgrades yet. Try one of our plans.”

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  timethief · Member · Sep 30, 2015 at 9:48 pm

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  Please be patient while waiting for Staff help.

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  staff-doublebassd · Staff · Oct 1, 2015 at 5:43 pm

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  Hi there,

  I see that you own the upgrade, but it is currently under a different WordPress.com account than the one your are contacting us from. I’ve disabled auto renewal, but will notify the account owner to let them know they will need to update their account information if they want to continue with the subscriptions.

  Let me know if you have any questions.

  Thanks!