Disabled addons

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  spectatorspectator007 · Member · Dec 22, 2019 at 5:10 am

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  Please help me. Yesterday my site spectatorblog.net stopped working. I asked Bluehost for help, and they disabled all my addons. Now, page is working in a very simple mode. I can not upload any picture, and there is a message’Please re-install plugin or remove /home4/XXXXX/public_html/wp-content/advanced-cache.php’. I can not access home4/XXXXX….

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  staff-mckluskey · Staff · Dec 22, 2019 at 10:37 am

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  Hi,

  since your site is not hosted with WordPress.com (it is a site using the open-source WordPress software from WordPress.org but hosted on Bluehost), you’ll want to look for help at the community forums here: https://wordpress.org/support/forums/.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.