Disabling Auto-renew

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  sbrigham · Member · Dec 5, 2014 at 5:02 pm

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  A month ago I was told my account was on auto-renew and I didn’t want to auto-renew, i should disable it. So I did. Today I received another email indicating my account was going to auto-renew. I believe i have done the disabling correctly (I checked again today), so I’m mystified as to why I’m receiving an auto-renew message again today.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 5, 2014 at 5:24 pm

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  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can got to dashboard > Store > My Upgrades and disable auto-renew there. As this isn’t working for you, I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

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  sbrigham · Member · Dec 5, 2014 at 5:35 pm

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  Thank you! How do I subscribe to Staff Assistance? I don’t see a place to do that within my account.

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  gracejiyoung · Member · Dec 5, 2014 at 9:15 pm

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  Hi there,

  It looks like there was a small glitch and just the mapping was disabled. I have gone ahead and disabled the auto-renewal on the entire domain.

  Let me know if you have any questions with this!

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  sbrigham · Member · Dec 6, 2014 at 3:24 am

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  Thank you Grace, I appreciate it.