Disabling the two step authentication

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  kc314 · Member · Dec 16, 2013 at 11:21 pm

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  I cannot delete or disable the authenticator due to the number that is coming up on my phone is not working. In order to disable, I have to give this code…can you please help.

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  kc314 · Member · Dec 16, 2013 at 11:22 pm

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  need to disable two-factor authentication

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  timethief · Member · Dec 16, 2013 at 11:25 pm

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  See here http://en.support.wordpress.com/security/two-step-authentication/#disabling-two-factor-authentication

  You can use this link to reach the password reset page
  https://en.wordpress.com/wp-login.php?action=lostpassword
  Then scroll down and click the “Need More Help?” link next to the button, and fill out the form. Our account recovery team will get back to you by email so you can discuss the options in private.

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  kc314 · Member · Dec 16, 2013 at 11:32 pm

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  I went in and did the first choice. Problem is I deleted the app first and then went in and found what you had sent. Now since it’s asking for me to give the google auth code, I don’t have it. I reloaded the app and it tells me that it’s the wrong code. I have to disable this so I can get my designer to set up something. Any help