Disappeared images from old post

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  helenagsalvador · Member · Aug 15, 2017 at 9:59 am

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  Hi,

  I just noticed that all my images from my posts before June 2017 disappeared from my media library and then, in every post before that date, the images are not shown.

  I did not deleted any image from media library.

  Please help me, I had a lot of images since 2008, all disappeared ..

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 19, 2017 at 9:29 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Aug 19, 2017 at 10:17 pm

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  @helenagsalvador our logs say you deleted several files a few months ago – do you remember doing that?

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  helenagsalvador · Member · Aug 20, 2017 at 11:11 pm

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  Thank you @timethief for your help and clarification about the forum support.

  @supernovia, thank you for your answer.
  Indeed, now I remember to order to delete them because of warning message saying that I had no space. I did not know that they would also be deleted from the posts.
  Sorry, I’m not so familiarized with the blog functionalities.

  There is no way to get the images? only download them.
  I had a problem and lost all my backup images.

  Sorry and thank you for your support.

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  supernovia · Staff · Aug 22, 2017 at 2:46 pm

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  @helenagsalvador hmm, that makes things difficult, especially since it’s been so long since you deleted your images out of your media library. And it sounds like even if you were to re-upload all of the images the site would be completely out of space.

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  helenagsalvador · Member · Aug 22, 2017 at 8:09 pm

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  Hi @supernovia,

  I don’t want to re-upload all the images again, maybe some from this year. My concern is to recover my previous works, some of them with almost 10 year.

  But if it is not possible, I need to have patience and learn from my mistakes. I think I will upgrade my account to have more space for future use.

  Anyway, many thanks for your help.

  Sincerely, best regards,
  Helena

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  supernovia · Staff · Aug 24, 2017 at 4:50 pm

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  Yeah, I’ve looked over this in several ways, and there’s no easy way to fix this. Sorry we couldn’t do more.

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  helenagsalvador · Member · Aug 24, 2017 at 8:04 pm

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  Yes, I understand that should not be easy.
  Thank you.