disappeared my self-hosted website

• 

  carlocicognini · Member · Jul 26, 2017 at 12:13 pm

  • Copy link
  • Add topic to favorites

  Hi on wordpress.com not appear anymore my self-hosted website.
  http://www.oplatifabene.it and I not able to add it or connect to jet pack.
  Thanks

• 

  pavanraheja · Member · Jul 26, 2017 at 12:48 pm

  • Copy link

  Hi @carlocicognini,

  A self-hosted website can connect to WordPress.com using Jetpack. That’s also the reason you are not able to connect to WordPress.com, your best way to get support for Jetpack is here:

  https://jetpack.com/support/

  As this is a Self-hosted WordPress site, you can also post your query on the ORG forums:

  https://wordpress.org/support/

  Looking at some similar problems, you can try to deactivate Jetpack and re-activate again. Thereafter, try to connect it with WordPress.com which might be helpful. You can give it a try.
  Best wishes to get it resolved soon.

  Thanks!

• 

  staff-zinnia · Staff · Jul 27, 2017 at 12:00 pm

  • Copy link

  Good Morning –

  oplatifabene.it does not have an active Jetpack connection. You’ll see that if you run your domain through the public debugging tool at jetpack.com/debug/

  pavanraheja has offered some great advice here.

  If you’re issue has not been addressed please share more details about what you’re trying to do.