Disappearing screen
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As I am working on it, my blog keeps disappearing. As in screen goes blank. I get it back and then it keeps happening.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Are you referring to your site beautifulbeyond50.com? If so, does this only happen when you’re adding or editing posts/pages or when you’re scanning your site normally as well? Also, can you let me know what browser you’re currently using and if you’ve tried any others?
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Hi there,
Thanks for passing this along! Can you let me know what browser and browser version you’re using when this is occurring? Also, can you try another browser (like Chrome or Firefox) if you aren’t using those already? This will help determine if this issue is browser-related or something entirely different!
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I use Internet Explorer.
From: WordPress.com Support Forums [mailto:(email visible only to moderators and staff)] Sent: Tuesday, July 01, 2014 10:38 AMTo: (email visible only to moderators and staff): [WordPress.com Forums] Disappearing screen
jeremeylduvall replied to a forum topic that you subscribe to
in response to the topic “Disappearing screen”:
Hi there,
Thanks for passing this along! Can you let me know what browser and browser version you’re using when this is occurring? Also, can you try another browser (like Chrome or Firefox) if you aren’t using those already? This will help determine if this issue is browser-related or something entirely different!
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I use Internet Explorer.
Could you let us know which version of Internet Explorer it is? If it’s an older version, that could explain the issue you are seeing.
I have been able to test your site on IE 10, it looks like it’s working in that version and newer versions.
It would also be helpful if you could try another browser, such as Firefox, so that we can determine if it’s the browser or something else:
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I still have 2007 version. So I will try accessing with Firefox and see if I still have the issue.
From: WordPress.com Support Forums [mailto:(email visible only to moderators and staff)] Sent: Wednesday, July 02, 2014 8:29 AMTo: (email visible only to moderators and staff): [WordPress.com Forums] Disappearing screen
evanwp replied to a forum topic that you subscribe to
in response to the topic “Disappearing screen”:
I use Internet Explorer.
Could you let us know which version of Internet Explorer it is? If it’s an older version, that could explain the issue you are seeing.
I have been able to test your site on IE 10, it looks like it’s working in that version and newer versions.
It would also be helpful if you could try another browser, such as Firefox, so that we can determine if it’s the browser or something else:
https://www.mozilla.org/en-US/firefox/new/
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Thanks for flying with WordPress.com
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I still have 2007 version. So I will try accessing with Firefox and see if I still have the issue.
Ah, ok — that may be the explanation, that would be an older version.
This is the official Internet Explorer page from Microsoft, they should be able to recommend the best version for your current operating system and you can download that:
http://windows.microsoft.com/en-us/internet-explorer/download-ie
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To clarify:
I have MicroSoft Internet explorer 11
Mozilla Firefox 30
Google Chrome 35
All are updated.
When I was trying to edit the blog and losing the screen, I was using Microsoft Internet Explorer. When I would publish, I would get a message about security.
So it may be (according to my IT guy) that WordPress has an issue with Microsoft Internet Explorer 11. Comments?
From: WordPress.com Support Forums [mailto:(email visible only to moderators and staff)] Sent: Wednesday, July 02, 2014 9:43 AMTo: (email visible only to moderators and staff): [WordPress.com Forums] Disappearing screen
evanwp replied to a forum topic that you subscribe to
in response to the topic “Disappearing screen”:
I still have 2007 version. So I will try accessing with Firefox and see if I still have the issue.
Ah, ok — that may be the explanation, that would be an older version.
This is the official Internet Explorer page from Microsoft, they should be able to recommend the best version for your current operating system and you can download that:
http://windows.microsoft.com/en-us/internet-explorer/download-ie
Reply View forum topic
Want less email? Unsubscribe from this topic
Thanks for flying with WordPress.com
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Hi there,
WordPress.com should work with the latest versions of all popular browsers, including Internet Explorer 11. I’ve done some testing in IE11 and haven’t run into the problem you described, but it’s possible that something else is going on here.
A little more information might help me narrow down the cause:
1. Do you have compatibility view enabled in IE11? If so, please disable it for WordPress.com sites: http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
2. Do you have any add-ons installed in IE11? If so, please try turning them off to see if that resolves the problem: http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons
3. What exactly is the message you get about security?
4. Does the problem happen with the New Post page or the editor under Posts > Add New in your blog’s dashboard (or both)?
Thanks!
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