Disconection

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  irinalamanova · Member · Nov 8, 2016 at 9:03 pm

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  The site is off very often. What can be done?

  The blog I need help with is: (visible only to logged in users)

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  musicdoc1 · Member · Nov 9, 2016 at 12:53 am

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  Hi,

  What is the address (URL) of the site that you are referring to? The site https://hispamundidotcomdotes.wordpress.com/ appears to have no content other than the default About page.

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  irinalamanova · Member · Nov 9, 2016 at 9:18 am

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  YES! I don’t no what happens?!

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  musicdoc1 · Member · Nov 9, 2016 at 9:42 am

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  Do you encounter such disconnection when visiting other sites as well?

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  irinalamanova · Member · Nov 9, 2016 at 9:47 am

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  NO.I tried to pay an invoice to add funds and he does not accept any card. I tried to send tichet of support and he me does not send it

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  musicdoc1 · Member · Nov 9, 2016 at 9:57 am

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  That sounds like an unrelated issue.

  Regarding the connectivity problem:
  Presuming you’ve checked the cables, connections, WIFI, etc. and they’ve passed the tests, one of the first things to do would be to try to visit the site from another device. If you encounter the same issue on another PC, tablet, or phone, then maybe there’s something wrong with the site. The site hispamundidotcomdotes.wordpress.com has loaded very quickly each time I’ve visited it, and I find nothing unusual about it, except that its virtually empty and the account is over 5 years old.

  If you continue to encounter the issues on the device used previously, I’d suggest that you try some of the options outlined in the Browser Issues support page.

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  irinalamanova · Member · Nov 9, 2016 at 10:02 am

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  It is not opened in any device. And it was working a few days ago. I have loaded many things, it had his pages, photos, etc. I do not understand

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  musicdoc1 · Member · Nov 9, 2016 at 10:10 am

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  What is the address of the site you are referring to?

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  irinalamanova · Member · Nov 9, 2016 at 10:25 am

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  the adress is hispamundi.com.es

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  irinalamanova · Member · Nov 9, 2016 at 10:26 am

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  and I don´t have access to in hispamundi.com.es/wp-admin

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  kokkieh · Staff · Nov 9, 2016 at 12:12 pm

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  Hi there,

  hispamundi.com.es is not connected to any site on WordPress.com. The name servers for that domain are pointing to fmserver.net, so it looks like you have a self-hosted site using the WordPress.org software at that domain. We cannot help with WordPress.org sites in this forum as we don’t have any access to them.

  Please contact your hosting provider directly for help, or post in the self-hosted forums, here:

  https://wordpress.org/support/

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  irinalamanova · Member · Nov 16, 2016 at 7:36 pm

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  Thank’s. the suport don’t help me, it isn’t a choice,

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  kokkieh · Staff · Nov 17, 2016 at 6:28 am

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  The self-hosted forums or your hosting provider are the only places you can get help with this. We don’t have access to you site, so we have no way to help.