Disconnect A Domain From An Old Multisite

  • Unknown's avatar
    mmcoss · Member ·

    Hello,

    I am helping someone build a new website. The domain is registered to Network Solutions and is currently attached to the primary site on a WordPress Multisite, which hasn’t been updated in six years.

    The client wants to disconnect the domain from the WordPress site and build a new website using Network Solutions’ web builder tools.

    I have read through lots of WP forums and all the recommended actions are not available. For example, this article says to go to Dashboard –> Upgrades –> Domains, however there isn’t an Upgrades button on this site’s Dashboard.

    Another suggestion for deleting a site says to go to Settings –> General –> Delete Your Site Permanently, however that option also doesn’t exist on this site.

    I’m unsure if this is because the site hasn’t been updated in so long or if there is a different process for disconnecting a domain from a multisite.

    Can you please assist? I’m losing my mind.

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    Hope that helps!

  • Unknown's avatar
    mmcoss · Member ·

    Thank you! That explains a lot :)

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