disconnect domain

  • Unknown's avatar
    shocky288 · Member ·

    disconnect domain
    I deleted the plan on this site and connected the domain to another site and yet it’s still directing to this ‘coming soon’ wp website.
    Please detach asap. Thanks

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    carmochloe · Member ·

    Based on the description alone, it’s not immediately clear what custom domain you might be working on. The wp-com-staging site is what I see when I type that address and it shows a coming soon notice. Are you saying that a custom domain that you have is still redirecting to this wp-com-staging site, but you are expecting it to take it to a different site?

  • staff-seneca · Staff ·

    Hello! I understand you’re having trouble disconnecting a domain. Let me help you with that and provide some additional information about transferring domains between WordPress.com sites.

    disconnect domain I deleted the plan on this site and connected the domain to another site and yet it’s still directing to this ‘coming soon’ wp website. Please detach asap. Thanks

    I apologize for the inconvenience you’re experiencing. Let’s work on resolving this issue for you.

    Based on the information you’ve provided, it seems you’ve already taken some steps to move your domain. However, there might be a few additional steps we need to take to ensure the domain is properly disconnected from the staging site and correctly attached to your new site.

    Here’s what we can do:

    1. First, let’s verify the domain transfer process:
      • Go to the WordPress.com dashboard of the staging site (moshomong0.wpcomstaging.com).
      • Navigate to Upgrades → Domains (or Hosting → Domains if using WP-Admin).
      • Click on the domain you’re trying to move.
      • Look for a “Transfer” button next to the domain details.
      • If you see this button, click it and choose “To another WordPress.com site.”
      • Select the site you want to move the domain to from the list.
    2. If you’ve already completed these steps and the domain is still not showing up correctly on the new site:
      • Check if the new site has a paid plan. A paid plan is required to set a custom domain as the primary address.
      • Go to the Domains section of the new site and ensure the domain is set as the primary address.
    3. Clear your browser cache and check the site in an incognito/private browsing window to rule out any local caching issues.
    4. Keep in mind that DNS changes can take up to 72 hours to fully propagate, although they often happen much faster.

    If you’ve followed these steps and are still experiencing issues, please provide the following information:

    1. The exact domain name you’re trying to disconnect/move.
    2. Confirmation that you’ve completed the transfer process as described above.
    3. The URL of the new site you’re trying to connect the domain to.

    With this information, I’ll be able to investigate further and provide more specific assistance.

    Is there anything else you’d like to add about your situation? I’m here to help you get this sorted out as quickly as possible.

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