Disconnect old deleted site from my Jet Pack

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  thewomanthat77 · Member · Jul 15, 2020 at 8:25 pm

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  How do I delete an old JetPack connection from my account? I no longer have the website, so I cannot visit the admin dashboard. I also do not see the site listed under My Site. If I try to add a new site, I get an error saying ‘Please check your primary site’s JetPack connection.’

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  fstat · Staff · Jul 16, 2020 at 9:02 am

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  Hi there,

  Let me know the address of the site and I’ll disconnect it for you.

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  thewomanthat77 · Member · Jul 18, 2020 at 3:33 pm

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  Hello,

  I had 2 old websites – NurseBackpacker.com and OneCanadianPassport.com. I’m not sure which one is coming into play here.

  Any help is greatly appreciated! :)

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  kokkieh · Staff · Jul 20, 2020 at 5:28 am

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  The only site connected to this account is NurseBackpacker.com.

  I have removed that connection for you.

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  thewomanthat77 · Member · Jul 20, 2020 at 2:04 pm

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  Thank you for your help. Unfortunately, I still cannot access the wp-admin page for my new domain (carrienormand.ca). When I type “carrienormand.ca/wp-admin” into the address bar, I get a privacy error:

  Your connection is not private
  Attackers might be trying to steal your information from http://www.onecanadianpassport.com (for example, passwords, messages, or credit cards). Learn more
  NET::ERR_CERT_INVALID

  Any idea what may be causing this and how to fix this?

  Thanks again for your help.

  Regards,
  Carrie

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  supernovia · Staff · Jul 20, 2020 at 6:40 pm

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  Hi Carrie, that site is not hosted here on our servers, so we can’t fix this for you.

  You’re seeing this message because /wp-admin redirects to a different address, that does not match the name on your SSL Certificate.

  I’d recommend asking your host for help with these options:
  https://wordpress.org/support/article/changing-the-site-url/

  Then if you need more help with that site, use the correct forums here:
  https://wordpress.org/support/forums/

  Good luck!