Disconnect Old/deleted WordPress sites from my WordPress/Jetpack account

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  mojodean · Member · Aug 24, 2025 at 11:01 pm

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  Hi there, both of the URLs listed (https://prideraiser.org, https://deanpsimmer.com) are no longer WordPress sites, but they were deleted and migrated before I could disconnect them from Jetpack. Now, they are “orphaned” in my Jetpack account. Is someone from the WordPress/Automattic side able to remove them from my account?

  The blog I need help with is: (visible only to logged in users)

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  faisalahammad · Member · Aug 26, 2025 at 6:50 am

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  I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly. 😃

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  mojodean · Member · Aug 26, 2025 at 10:22 am

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  @faisalahammad thanks! I’ll keep an eye out.

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  kaichicha · Member · Aug 26, 2025 at 11:01 pm

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  Hi @mojodean,

  I understand that both of your domains are no longer connected to a WordPress.com site. Could you please try the solution outlined in the link below and let us know if it resolves the issue? If not, we’ll be happy to take a closer look:

  Disconnect via the WordPress.com dashboard (for sites that are shut down or inaccessible)

  If you have any other questions, please don’t hesitate to reach out.

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  mojodean · Member · Aug 26, 2025 at 11:30 pm

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  Hi @kaichicha, there is nothing to that effect available on the dashboard that I can see, only the option to toggle them visible or hidden. It seems they are stuck associated with my account, even though they no longer exist as WP websites.

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  adusman402 · Member · Sep 2, 2025 at 11:34 am

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  Hi @mojodean,

  Since you’re unable to access the two sites listed above, you can follow the recommended steps to disconnect Jetpack from sites that are no longer accessible here:

  https://jetpack.com/support/disconnect-jetpack-sites/

  I recommend trying the steps multiple times. If you’re still unable to remove those sites from the Jetpack connection, let us know and we’ll take a closer look.

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  mojodean · Member · Sep 2, 2025 at 9:52 pm

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  @adusman402 I’m a bit flummoxed here. I’ve attempted to follow those instructions several times, including after the previous poster shared them. this link (https://wordpress.com/settings/manage-connection/) takes me to a screen that shows two sites, with 4 hidden. When I click through, six sites are listed, two of which are no longer WordPress sites. No matter how I approach the instructions, I end up here, and the sites that are not WP sites still show here and I can’t click through anywhere to remove them.